iPlay America is the Definition of hos·pi·tal·i·ty
noun 1. Hospitality is the friendly and generous reception and entertainment of guests, visitors, or strangers.
friendliness, hospitableness, warm reception, welcome, helpfulness, neighborliness, warmth, kindness, congeniality, geniality, cordiality, courtesy, amenability, generosity, entertainment, catering, food
“we found nothing but hospitality among the indigenous people”
adjective 1. relating to or denoting the business of housing or entertaining visitors.
At iPlay America, we know lots about entertaining visitors! We thrive on hospitality! Did you know that a career in the Hospitality Industry could be the key to your future? Hospitality is a growth industry and accounts for 8% of jobs around the world. Starting a career at iPlay America is a great way to introduce yourself to the exciting world of hospitality!
What makes up the “Hospitality Industry”?
The “Hospitality Industry” is made up of hotels and resorts, restaurants and commercial food service, meeting and event planning, tourism destinations and attractions, leisure, recreation and sports management, airlines, cruises, tour guides, and so much more! It is a vast, dynamic, and growing segment of the international economy and provides a wonderful opportunity to those who enjoy working with people.
The hospitality industry operates in an extremely competitive environment and those seeking careers as successful professionals in this field must develop strong business foundations and impeccable customer service skills.
Commitment to Providing Excellent Customer Service Leads to Success
Team members in high demand are those who use their time to provide excellent customer service and to promote the business’s overall goal of providing a premium quality product and an experience that makes guests feel like this is a place they want to come back to again, and again and again.
The key to being a valued team member is knowing that, as a team member, you are constantly on the front line and making a positive impression on customers is paramount. Every customer who enters the door has expectations and wants to be treated warmly and with respect.
Good Communication Skills Make the Difference
Treating park guests the way you would expect to be treated is the gold standard. Always being ready to listen, help, and provide service with a smile is what makes a hospitality worker a valued asset. When a guest has a question, concern, or need a successful hospitality worker takes the time to address whatever is asked of them. If you don’t have the answers or the ability to help, then you find the answer or you connect the guest with an appropriate team member to address the need. Communicating clearly, concisely, and with a friendly, helpful tone is the best way to make guests feel appreciated.
Be an Integral Part of the Team
Every position in this industry is key to making the guest experience an enjoyable one. Starting with the staff in the Welcome Center, who often make the first impression and set the tone for the visit. A friendly, energetic representative who knows the product, and can make certain that the guest gets just what they need to have a great experience, is important to ensure a quality visit.
It’s what you expect from your wait staff when you go out to eat. You always want the people who serve you to be engaging, friendly, knowledgeable, and a skilled server. But, a server needs to be backed up by an amazing kitchen staff, from the preps, to the cooks, to the bartender who makes the drinks, expertise and a constant focus on making certain that the guests have a premium experience. Taking pride in your work and the product you deliver is essential and that doesn’t happen without a great team working towards a common goal, which is excellent service.
What Doesn’t Work?
As an employee in the service industry, if you’re focused on your phone, watching the clock, not engaging your guests and actively trying to assure that the guests are getting the quality experience they deserve, then you are not cut out for a career in hospitality.
When the underlying promise of a business is to deliver FUN, enjoyment, an entertainment experience guests can get nowhere else, the employee that fails to understand the importance of that promise is basically inviting the guests to take their business elsewhere.
Embracing the concept of the hospitality industry and realizing the vital contribution required from every team member is the key to a successful enterprise. When your guests feel well served, appreciated, and that they have gotten the most for their entertainment dollars, they will be back. They will tell their friends. They will bring new friends to enjoy the service you provide.
Are You Ready for a Career in the Hospitality Industry?
If you read the definition above and thought, “Wow, that sounds like me,” then maybe it’s time you consider applying for a position at iPlay America.
iPlay America offers people seeking an introduction to the fast paced and profitable world of leisure and hospitality a great opportunity to get on the inside and discover if a future in the hospitality industry is right for them.
iPlay America develops talent and has a history of promoting from within. Employees who show an aptitude for serving the public and who understand that every interaction with a customer is a chance to make a sterling impression will find themselves on the fast-track to success.
iPlay America is looking for committed individuals with great communication skills. People who are enthusiastic and ready to be a part of a winning team. If you are ready to know more about this exciting opportunity, go to iPlayAmerica.com/Employment, or come to iPlay America’s Job Fair on Tuesday, August 15, 2017, at iPlay America located at 110 Schanck Road in Freehold, NJ. The Job Fair starts promptly at 7 PM. Start a great new career today at iPlay America and Get Inside the FUN!